This is a new one for me.....
I have been having a most amusing time with Charter lately, since my last bill came in. They provide, in one easy statement , my Internet, cable, Tivo ( called Moxie ) telephone and long distance.
I could not help but noticing this month my bill had jumped about $40.
I noticed a charge for $12.33 cents for " a new movie channel " complete with partial month charge. Hmm..thinks I, I sure didn't add any movie channels. This is where is starts to get funny. ( DARN good thing my sense of humour is intact. )
I rang them up to discuss this event, and FINALLY got an actual person on the phone. ( note: very handy site www.gethuman.com/us , tells you the secret for avoiding voice system and getting a person )
The person spent quite a long time trying to figure out WHO I was and what my account was, and after some time, did say well, yes, you added another movie channel.
No, says I , I did not.
( more time goes by with much back and forth between us )
Finally he says, as if conferring a huge favour, ok, it was added in error, we will
take $10 off your bill.
Hmm..Says I, it seems to me that if you charge me $12.33 in error you will be taking off $12.33.
But the channel is only $10 says he.
WHY then am I charged $12.33, says I ????
( More back and forth )
Ok, says he, I'll take it all off, give me a break , it's Monday, I was just messing with you.
Ok says I, not to ruin your Monday, but my bill is the same every month $140 and with the $$12 in error off it is still quite a bit more than it ever has been. AH says he, your local taxes must have gone up...
By nearly $20???
( finally get a human )
Oh, I am cable repair, I will transfer you.
( HOW this happened I do not know .....)
Transfered to ( Indian accent and more back and forth ) No, sorry, not my department...
Call # 4
You wan HBO???? I get you HBO?? You wan HBO?????
I said, I am beginning to believe that it is Charters policy to intentionally de-fraud and deceive customers and that only those willing to put forth great amounts of time and effort are those that will receive a correct and accurate billing statement.
She said...You don want HBO??????
Stay tuned for further updates.....
I will leave you with a soothing picture of me and Venus tonight, as a little kitty is always good for keeping things in perspective....
Love and Not so Much Charter,