Charter a Handbasket, Straight to Hell...
Tried calling Charter again.
Started out trying to be business like, friendly, enlisting the help of whomever I spoke to. All I actually want to know is 1) why they added channels I don't get 2) if they have taken them off 3) why my bill has jumped nearly $20 , even after taking off the mystery channel charges and 4) how much I owe on my bill.
Ended up saying things like " well I know you can't help me out on any of this, but could we just chat for a while? You know, get to know each other , find out of we have anything in common "
Or, " what is it like in India, I hear it is lovely , I do a lot of Indian cooking myself, "
I am finding out that India generally " transfers " me, which means hanging up. The sales office tries to get me to add channels and, oddly enough, the tech support people will talk about anything, as long as I want to. Sort of like a really friendly chatline.
( tho the one time I DID have a tech problem, they invented a completely fabricated reason for it and it resulted in me losing my hard drive on the moxie, and all my programs, AND my cable for the ONE night I had to spend in my house that week. )
Charter does not have a direct line to the billing department. As far as I can tell , they have ONE number, with a solid 5 to 10 minutes in voice system and after which one is transferred to a completely random department.
IS there a billing department? I suspect if I don't PAY them , I will hear straight away, but that plays merry hell with the old credit rating....
IS there a company out there that will sell me cable, Internet and phone service and bill me only for what I order?
I am nearly thinking, well what the heck, my time is worth more than this, just pay it, which is , I strongly suspect, what they are hoping for.
And IS there a way we can take this national and actually get some serious press on the way Charter is doing business??? Hmmmm...
I may go on a crusade.
More on this as it develops. Or doesn't as the case may be.
Love and Fraud,